Server / Desktop and Network Support
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We provide 24/7 computer support, Server, Desktop and Network support, maintenance, repair and consulting services for the following platforms:
- All Windows Servers and server services or applications such as Exchange, MS SQL, ISA etc.
- All Linux Servers including Debian, Ubuntu, Red Hat, SUSE etc.
- All Windows Workstations (Desktops/Laptops) from Windows 3.1 onwards
- All Linux Workstations (Desktops/Laptops) including Ubuntu, SUSE etc.
- All Apple Workstations (Mac's and Macbooks)
- All networked devices - printers, switches, routers etc.
- All brands - Canon, HP, IBM, Dell etc.
- All Proprietary software - Microsoft Office, Pastel, Adobe products etc.
- All open source software - Open Office, Irfanview, VLC, Joomla etc.
- All other IT related items such as media players, camcorders, LCD TV's, Wireless devices, 3G devices etc.
These tech support services are provided "on-site", as remote IT support, "over the phone" or per SLA as both in sourced or outsourced options.
How our support time is billed:
- On site Support is billed in 0.5 hour segments
- Remote and telephonic support is billed in 0.25 hour segments
- There is no "call-out fee" but we do bill travel to the customer at our standard rates for the time spent on the round trip from our closest office
- Travel discounts are provided for return customers on a case to case and SLA basis.
- Discounts are provided based on volume or SLA
- Our standard rates can be seen in the tables below
| Time segment | Rate in ZA Rand excluding VAT |
| Normal | R300.00 per Hour |
| Normal after hours | R450.00 per Hour |
| Special after hours | R600.00 per Hour |
| Time segment | Rate in ZA Rand excluding VAT |
| Normal | R350.00 per Hour |
| Normal after hours | R525.00 per Hour |
| Special after hours | R700.00 per Hour |
| Time segment | Rate in ZA Rand excluding VAT |
| Normal | R330.00 per Hour |
| Normal after hours | R495.00 per Hour |
| Special after hours | R660.00 per Hour |
Time Segment Definitions:
- Normal: Labour performed during normal business hours, Monday to Friday between 08:00 and 17:00 excluding public holidays.
- Normal after hours: Labour performed outside of normal business hours, Monday to Friday from 06:00 to 08:00 and from 17:00 to 23:00 and from 06:00 to 23:00 on Saturdays and public holidays.
- Special after hours: Labour performed outside of Normal and Normal After Hours times. That would mean; Sundays (entire day) as well as Working days, Saturdays and public holidays from 23:00 to 06:00
Western Cape Office (HQ):
Address:
2 Hildebrandt Street, Bellville
7530, Western Cape, ZA
Tel: +27 (0) 21 949 1551
Fax: +27 (0) 866 862 152
Gauteng Office (Satellite):
Address:
80 Shannon Street, Krugersdorp
1739, Gauteng, ZA
Tel: +27 (0) 11 954 0991 ext. 281
Other Regions Physically Serviced:
- Tswane (Pretoria) ZA
- Mpumalanga ZA
- Durban, Kwazulu Natal ZA
General Support:
Mail: support @easy-it.co.za
Web: http://support.easy-it.co.za
Remote Support: click here
This contact info is not for job applications, see the vacancies button.
Accounts:
Mail: accounts@easy-it.co. za
Tel: +27 (0) 21 949 1551
Fax: +27 (0) 866 095 512
This contact info is not for job applications, see the vacancies button.
Emergency / After Hours:
Tel/SMS: +27 (0) 82 561 8217
Mail: support@easy-it.co.za
