Home | Services | Managed IT and SLA's

Managed IT and SLA Services

On site managed IT solutions are provided by ICT Empire, managed hosting solutions is provided by Phase Change. Please follow those links for updated information.


blockdeviceWe offer a range of IT service management and server management services as well as specialized custom Service Level Agreements built around each customers' needs with possible discounts dependant on the volume of time supplied.
Our IT service management or managed IT services takes the IT responsibilities away from you so that you can focus on what you do best, we squarely accept those responsibilities as our own and sometimes we even end up managing it with more dedication and commitment than some users were able to. We offer both outsourced IT (we handle your IT as if we are your IT department and we work closely with you but we also consider the bigger picture and consult you as and when required as an IT manager would, reporting to you) and in-sourced IT solutions (we work with your IT department supplementing their capabilities whether it is on an expertise level or simply standing in after hours or when some one is off sick, we generally then report to your IT manager and act on his/her request).

Some of the benefits our SLA customers receive as standard:

  • The ability to build the SLA to suit your needs - from a couple of ad-hoc hours per month to guarantees covering your entire IT infrastructure
  • Information integrity by means of a privacy commitment via our SLA
  • Preventative server maintenance or server management
  • Complete ease of mind
  • Higher priority in our normal work queues
  • Guaranteed turnaround times
  • Optional 24/7 guaranteed availability
  • Access to our extensive knowledge pool
  • Various levels of support
  • A dedicated account manager that ensures you are happy with the service levels provided
  • Free fault finding in our workshop
  • The lowest possible prices for all IT related hardware and software
  • Managed backups, off site backup storage
  • Access to our large catalogue of value added services
  • Automatic escalation of jobs
  • Dedicated quality control documentation and processes
  • Free IT infrastructure gathering and safe storage
  • Dedicated consultation regarding IT and especially the future of your IT
  • Constant cost considerations
  • That long term relationship we strive for
  • and so much more.

Each SLA is custom tailored to your IT service management needs and therefore each SLA has a custom price, as we do not believe in building options that suits us but in building options that suit you!

Contact Us

Western Cape Office (HQ):

Address:
2 Hildebrandt Street, Bellville
7530, Western Cape, ZA

Click here for map/directions

Tel:  +27 (0) 21 949 1551
Fax: +27 (0) 866 862 152


Gauteng Office (Satellite):

Please log all calls via our CPT branch


Other Regions Physically Serviced:

Tswane (Pretoria),Mpumalanga,Durban, Kwazulu Natal


General Support:

Mail: support @easy-it.co.za
Web: http://support.easy-it.co.za
This contact info is not for job applications, see the vacancies button.


Accounts:

Mail: accounts@easy-it.co. za
Tel:  +27 (0) 21 949 1551
Fax:
+27 (0) 866 095 512
This contact info is not for job applications, see the vacancies button.


Emergency / After Hours:

Tel/SMS:   +27 (0) 82 561 8217
Mail: support@easy-it.co.za


Or let us contact you

Share this page