INFORMATION    TECHNOLOGY    SOLUTIONS

We Offer an extensive range of services on 3 experience tiers that encompass the design, implementation, support and maintenance of entire IT solutions. It is however so easy to overlook a part of our service range, due to its sheer breadth. Similarly, it is close to impossible to provide a listing here detailing all the services we render. Our core services are however more than likely computer support, remote IT support and tech support services.

It is for this particular reason that we believe it is always best to give us a ring or send us an email should you have any IT related queries, the chances are pretty good that we have dealt with a similar request in the past and do in fact offer those services.

*If you see this text it means you clicked directly on the Services button which means there is a lot of text below this to work through, we appreciate that you want to read up about us in detail but we suggest that you perhaps use one of the sub buttons on the drop down to find what you are looking for a bit faster.

We provide 24/7 computer support, Server, Desktop and Network support, maintenance, repair and consulting services for the following platforms:

• All Windows Servers and server services or applications such as Exchange, MS SQL, ISA etc.
• All Linux Servers including Debian, Ubuntu, Red Hat, SUSE etc.
• All Windows Workstations (Desktops/Laptops) from Windows 3.1 onwards
• All Linux Workstations (Desktops/Laptops) including Ubuntu, SUSE etc.
• All Apple Workstations (Mac's and Macbooks)
• All networked devices - printers, switches, routers etc.
• All brands - Canon, HP, IBM, Dell etc.
• All Proprietary software - Microsoft Office, Pastel, Adobe products etc.
• All open source software - Open Office, Irfanview, VLC, Joomla etc.
• All other IT related items such as media players, camcorders, LCD TV's, Wireless devices, 3G devices etc.

These tech support services are provided "on-site", as remote IT support, "over the phone" or per SLA as both in sourced or outsourced options.

How our support time is billed:

• On site Support is billed in 0.5 hour segments
• Remote and telephonic support is billed in 0.25 hour segments
• There is no "call-out fee" but we do bill travel to the customer at our standard rates for the time spent on the round trip from our closest office
• Travel discounts are provided for return customers on a case to case and SLA basis.
• Discounts are provided based on volume or SLA
• Our standard rates can be seen in the tables below

Time Segment Definitions:

• Normal: Labour performed during normal business hours, Monday to Friday between 08:00 and 17:00 excluding public holidays.
• Normal after hours: Labour performed outside of normal business hours, Monday to Friday from 06:00 to 08:00 and from 17:00 to 23:00 and from 06:00 to 23:00 on Saturdays and public holidays.
• Special after hours: Labour performed outside of Normal and Normal After Hours times. That would mean; Sundays (entire day) as well as Working days, Saturdays and public holidays from 23:00 to 06:00

We stock and supply a very large range of IT related hardware and software products. Since we strive to being a "one stop shop" for our customers and we understand the value that a value added service provider such as ourselves can add to any business by catering for any and all IT related need we are not bound to any specific software or hardware product. There is however some brands and items we prefer and specialize in. Our standardized handling fees ensure that our prices are very often below the norm. We also offer extensive warranty options and all hardware is treated with proper quality control procedures throughout its handling and delivery process.

We are also able to procure any IT related item on request, even in some cases where it is not actively imported to South Africa per say. We are able to cater for large scale supply demands, complete network installations, "new business" installations and and we are able to supply and install all aspects pertaining to the above.

We also pride ourselves in the fact that we commit to longer term relationships and actively provide even lower prices to our SLA and long term customers. We will beat any written quote!

Some of the hardware and software types and brands we supply:

• Servers - Dell, HP, Super Micro, Proline, IBM, Apple etc.
• Desktops, Laptops - Dell, HP, IBM Lenovo, Proline, Asus, Acer, Sony, Apple etc.
• Printers, copiers, scanners - Canon, HP, Lexmark, etc.
• Upgrade parts, external hard drives - all internationally available brands
• Microsoft Software - Desktop, Server, Office etc.
• Open Source Software - Ubuntu, Zimbra, Debian etc.
• Adobe software - Creative Suit, PDF pro etc.
• Eset Nod 32, Kaspersky, Bit Defender, Trend Micro etc.
• Networking devices such as switches routers etc. - all brands including Netgear, Cisco, D-Link etc.
• Backup and storage devices
• Uninteruptible Power Supplies - various brands
• LCD and LED TV's - Sony, Samsung etc.
• Media centre solutions

Specifically we are resellers and solution providers of the following brands:

• Apple - all hardware and software, Adobe etc.
• Dell, HP, Acer
• Pinnacle Micro, Super Micro, Platinum Micro
• ESET Nod 32, Kaspersky, Trend Micro
• Netgear, Linksys etc.
• Zimbra, VMWare etc.
• PSS, Microsoft, Asus and many more.

It is also important to note that we pride ourselves in the fact that we deal in no grey products (all items supplied will have a full international warranty), We supply a large variety of refurbished and second hand items with included warranties and we have extensive knowledge surrounding everything we supply, so we are able to provide top quality consultation in this regard as required.

We are able to design and implement any size network from scratch and we adhere to IT infrastructure "best practice" rules when managing an infrastructure project. We also integrate security and disaster planning as parts of our all encompassing approach to the design process. We follow predefined standards and rely on proven technology and solutions to provide the most cost effective and complete IT solution available. We are able to utilize our experience in this field in combination with our quality control procedures and with support from all our other service sectors to ensure complete and satisfactory results while remaining exceptionally well priced.

These services are not only available to our enterprise and corporate customers or as a once off service but also to our SOHO and home entertainment/automation customers and to those simply looking to expand, update or add on to their existing infrastructure - no matter how big  or small. It is obvious that we therefore cover from the mundane single user "connected" working solution to complete "rack mounted" professional solutions for customers requiring that level of IT centralization.

Easy IT is also happy to be in a position where we can procure, supply and install everything required from the physical cat-5 Ethernet cables to network connected backup UPS power solutions and everything in between. We are very proud that we have the capabilities to install 100% of even our largest projects in house - no sub contractors or passing the buck here. We take care of your network instalaltion.

It is unfortunately impossible to list more detail or pricing relating to this section here as it will require a very large list. Each implementation is unique in its own right and we therefore suggest that any client, no matter how big or small, that has a need for such services or merely wants a second quote or a second professional opinion, make use of our free "initial contact" as described on our home page.

Mouse over to see how Easy IT transforms a project plan into a network in no time ;)

We offer a range of IT service management and server management services as well as specialized custom Service Level Agreements built around each customers' needs with possible discounts dependant on the volume of time supplied.
Our IT service management or managed IT services takes the IT responsibilities away from you so that you can focus on what you do best, we squarely accept those responsibilities as our own and sometimes we even end up managing it with more dedication and commitment than some users were able to. We offer both outsourced IT (we handle your IT as if we are your IT department and we work closely with you but we also consider the bigger picture and consult you as and when required as an IT manager would, reporting to you) and in-sourced IT solutions (we work with your IT department supplementing their capabilities whether it is on an expertise level or simply standing in after hours or when some one is off sick, we generally then report to your IT manager and act on his/her request).

Some of the benefits our SLA customers receive as standard:

• The ability to build the SLA to suit your needs - from a couple of ad-hoc hours per month to guarantees covering your entire IT infrastructure
• Information integrity by means of a privacy commitment via our SLA
• Preventative server maintenance or server management
• Complete ease of mind
• Higher priority in our normal work queues
• Guaranteed turnaround times
• Optional 24/7 guaranteed availability
• Access to our extensive knowledge pool
• Various levels of support
• A dedicated account manager that ensures you are happy with the service levels provided
• Free fault finding in our workshop
• The lowest possible prices for all IT related hardware and software
• Managed backups, off site backup storage
• Access to our large catalogue of value added services
• Automatic escalation of jobs
• Dedicated quality control documentation and processes
• Free IT infrastructure gathering and safe storage
• Dedicated consultation regarding IT and especially the future of your IT
• Constant cost considerations
• That long term relationship we strive for
• and so much more.

Each SLA is custom tailored to your IT service management needs and therefore each SLA has a custom price, as we do not believe in building options that suits us but in building options that suit you!