Easy IT uses encryption, firewalls and other security technology and procedures to help protect the confidentiality of your personal information and prevent unauthorized access or improper use thereof. All personal information is securely stored in Easy IT's Customer Database. Further more, all hosted data (email, web data, databases and passwords relating to the services) are only used internally and will at no point in time be provided to any third party without prior written authorization by you the legal owner of such data, with the exception being due to other lawful requirements.
Consent to Collection
No Liability for Unauthorized Disclosure
While Easy IT will do all things reasonably necessary to protect the Customer's rights of privacy whilst on the Easy IT website, Easy IT cannot accept any liability whatsoever for unauthorized or unlawful disclosure of the Customer's personal and confidential information made by third parties who are not subject to Easy IT's control.
Types of Personal Information Collected
Easy IT collects personal information when a Customer submits an application form to make use of Easy IT's Services, or to respond to a Easy IT survey. If you choose to pay for the Services you order from Easy IT by way of debit order, Easy IT will request your banking details to include in the periodic debit order transactions. Easy IT also collects personal information for purposes of improving its Service offering and for purposes of increasing service efficiency.
Compliance with Applicable Law
The Customer Data collected by Easy IT is used solely in connection with granting you access to the website, to any client self service control panel and for purposes of monitoring the Customer's use of the website so as to limit or prevent breaches of security.
Disclosure of Personal Information
Subject to your right to withdraw your consent in certain instances, you agree that we may obtain your personal information and use it, for certain specified purposes, including for, internal Easy IT marketing and contract administration as well as to enable us to collect your debit order payment. We will also provide personal information to law enforcement authorities in response to subpoenas and other lawful requirements where we believe that the disclosure of such personal information is necessary to identify, contact or institute legal proceedings against third parties who jeopardize the provision and rendering of the Services by Easy IT. Subject to your right to withdraw your consent in certain instances, you agree that we may obtain your personal information and use it, for certain specified purposes, including for, internal Easy IT marketing and contract administration as well as to enable us to collect your debit order payment. We will also provide personal information to law enforcement authorities in response to subpoenas and other lawful requirements where we believe that the disclosure of such personal information is necessary to identify, contact or institute legal proceedings against third parties who jeopardise the provision and rendering of the Services by Easy IT.
Retention of Personal Information
All personal information will only be retained for as long as it is necessary to fulfill the purposes mentioned in this policy 9 above.
All support customers accept that Easy IT builds a "client information database" specific to each customer, over time. This database is based on the IT and ICT infrastructure of each individual customer and is used to ensure fast problem resolution, professional support and high service levels for that particular customer. This may include potentially sensitive information such as third party service passwords, passwords to secured areas of your network, third party account information etc. and might enable Easy IT to have full access to all company data, company databases, business plans etc. We do however guarantee the safety and security of this information under this agreement and will at no time provide it in whole or in part to any third party without prior written authorization from the customer involved, with the exception being other lawful requirements. We guarantee that this information is kept safe and secure at all times, is only used internally and will also not be provided to any third party in part or in whole even after the ending of a business relationship between Easy IT and the customer. The customer however agrees that this "client information database" is the sole property of Easy IT at all times. The customers' data however remains the customers' property at all times and does not form part of the "client information database" as described herein. We therefore agree that we will at no point in time, even after the ending of a business relationship between Easy IT and the customer, provide any form of data owned by the customer to any third party (in part or in whole) without the prior written authorization of the owner of the data, with the exception being other lawful requirements. We also guarantee that we will take all required action within our ability to ensure the security and integrity of such information.
Off-site and automated remote backups
Easy IT agrees that any data owned by any customer, stored on any medium at our offices or at any other location under Easy IT's control remains the property of the lawful owner at all times, will be stored in such a way as to ensure the data integrity and security and all possible action will be taken to prevent access to this data by any third party. All automated off-site backups are encrypted ensuring that only the customer and Easy IT can access this data remotely or otherwise and all operations on this data will be performed in such a way as to ensure the data integrity and security.
Easy IT endeavours to keep all customer information secure at all times and agrees that any customer data remains the property of the customer with the prerequisite that the customers account remains up to date.